I am a CX strategist and logistics professional, driven by clarity and impact.
Experienced in customer experience and logistics, I simplify complex processes to deliver value, build trust, and drive business growth.
Customer Experience Strategy & Improvement
Designing and implementing strategies that enhance customer satisfaction, loyalty, and overall service quality.
Logistics & Supply Chain Optimization
Streamlining supply chain operations to reduce costs, improve delivery timelines, and increase efficiency.
Agile Project & Product Ownership
Leading projects with agility, aligning business goals with user needs through iterative planning and execution.
Process Mapping & Performance Analysis
Identifying inefficiencies and visualizing workflows to improve clarity, speed, and measurable outcomes.
Cross-Functional Team Collaboration
Bridging departments to ensure smooth communication, aligned goals, and successful project delivery.
Stakeholder Relationship Management
Building trust and engagement through transparent communication and consistent value delivery to all stakeholders.
Data-Driven Decision Making
Leveraging analytics and customer insights to inform smart, actionable business strategies.
Service Delivery & Quality Enhancement
Ensuring services meet or exceed expectations by improving workflows, monitoring KPIs, and driving continuous improvement.
